Refund policy

Last updated: October 7, 2026

VARO is food. We cannot take it back once it leaves us. So our promises are simple, and we keep them.

1. The 90-day money-back guarantee

Your first 90-Day Supply order comes with our 90-day money-back guarantee.

If VARO is not for you, tell us within 90 days of delivery. We refund each unopened 10-pack from that order. Opened packs are not refunded. You keep the product. Nothing needs to be sent back.

What it covers. Your first 90-Day Supply order only, once per customer. This includes a first 90-Day order bought at a promotional price.

What it does not cover. Opened packs. 90-Day orders after your first. 30-Day Supply orders, one-time 10-packs and samples. Orders bought from anyone other than getvaro.co.

How much we refund. The price you paid per pack. On a $105 order of three packs, that is $35 for each unopened pack. On a promotional first order, it is each pack's share of what you actually paid. Tax is refunded in proportion to the packs refunded. 90-Day orders ship free, so there is no shipping to refund.

How to claim. Email hello@getvaro.co with your order number and a photo of the unopened packs. We reply within 2 business days. Once approved, we refund your original payment method within 7 business days. Your bank may take a few more days to post it.

Your subscription. When you claim, we cancel your subscription unless you ask us to keep it.

Fair use. One guarantee per customer. We may decline a claim that uses more than one account or address to claim more than once.

2. Damaged, wrong, missing or quality problems (every order)

If your order arrives damaged, something is wrong or missing, or a pack is not up to our quality, email hello@getvaro.co within 30 days of delivery. Include your order number and a photo. We reship the right product at no cost, or refund it if you prefer. Keep the wrong item.

3. Lost packages (every order)

If your package is lost in transit, or tracking shows delivered and you do not have it, wait 7 days and then email us. We reship once.

4. Safety concerns (every order)

If something about your VARO seems wrong, stop eating it. Keep the package and any remaining sticks. Email us with the lot code or other code printed on the package. We refund the affected product in full. No return is needed.

5. A renewal you meant to stop

If a renewal charges and you meant to cancel, email us within 7 days of the charge. If the order has not shipped, we cancel it and refund it in full.

6. Shipping costs

When the error is ours, we refund shipping too. Otherwise shipping is not refunded. 90-Day Supply orders ship free in the US.

7. Everything else

Outside sections 1 to 6 of this policy, sales are final. We do not refund a correctly delivered one-time 10-pack, 30-Day order or sample because you changed your mind. If you subscribe and a flavor is not right for you, swap it before your next order (see our Subscription Policy).